Shipping Policy

 
Shipping Policy

• We ship goods via Fedex/USPS/Canada Post. Usually it takes 3-20 business days within Canada and USA.
• Remote area needs longer shipping time.
• Destination Out of North America: Please contact us first if your destination is out of Canada and U.S. continental states.
• Please kindly check your address if it belongs to remote area (check our postal code chart below). Please be noted our system cannot automatically charge the extra cost on the invoice to non-remote area customers and please pay the corresponding extra shipping cost to us via paypal or credit card. 

Shipment Address Change

New shipment address: if you want the parcel shipped to an address rather than the default one verified by Paypal, please notice us via seperate email to sales@a99golf.com once you decide to buy. We don’t take any responsibility on extra cost of re-delivering caused by late notice of shipping address change and once you make your payment, please give us your phone number as the shipping company needs it.

Receiving Signature

Please be advised all our parcels which have been sent out did not request a receiver signature (but can be traced online when they're on carrier’s system), which means the parcels will be dropped off at your front door if nobody is at home. If you do need to receive the parcel in person and leave signature to the carrier, please pay extra $3 to us for the signature service charged by the shipping company.

INSURED POSTAGE
If you like to spend 10% of the total cost for insurance, any lost/broken during shipping will be covered. Otherwise if due to accdient take place eg home move after shipping etc reason caused parcel lost - the customer themsevles bear the whole losss. I am not responsible for any un-insured items that are lost/damaged in the post.

Customer Satisfaction and Feedback

As a responsible company and brand owner, we treat our ebay store as one of our most important online business! We care about our customers from every aspect! Your maximum satisfaction is our greatest pleasure!

Each real transaction involves many factors, such as payment process, warehousing, shipping, customs, and so on. Some factors beyond our control may cause unhappy issues. Your kind understanding and patience are highly appreciated! If some issues happen, please send message to us immediately (if no response from us in 24hrs please resend your message to our direct email box sales@a99golf.com. We will exercise all efforts to bring forward a happy result!

Any negative/neutral feedback without prior communication with us leaves no room for us to compensate you any loss/unhappiness!

Remote Area

Destination Out of North America: Please contact us first if your destination address is out of Canada and US continental states.