Toll Free: 1-800-556-6258
Mon –Sun: 9:00am – 23:00pm EST
LiveZilla Live Chat Software
Your cart is empty

Return & Exchange

Our 30 Days Return & Exchange Policy:

Any return please write the return request to our email sales@a99golf.com first, or we will reject your return and not refund you.
 
Please make sure to contact us within 30 business days upon parcel arrival and inspect to see if there is anything you are not satisfied with. After 30 business days, we reserve the right to refuse your application on refund or replacement or exchange.
 
Defect -- We will exchange the defective products, but only if the defects are clearly visible. We need pictures before you return the products to us (get our approval first please). If it's your reason(e.g. size change) to return the products themselves for exchange, yourself are to bear the shipping costs for both ways.
 
Part missing/short delivery -- Notice us at your earliest convenience within 14 business days upon parcel arrival. Provide with us clear photos for the parcel you received – package and the contents thereof. For either part missing or short delivery, please make sure to send us clear photos via email before you return the product (get our written approval first please). Otherwise, we reserve the right to refuse to accept return/refund/exchange/replacement and yourself bear any loss incurred.
 
Not like the product? -- if the product itself has no problem but you don’t like it, we accept return and refund within 14 business days upon parcel arrival (you bear the shipping cost for both ways); or exchange (you prepay the returning shipping cost – while when we send you the new one we will input an extra gift with equivalent value of the returned freight you prepaid.
 
Error Ordering -- You agree that you shall pay a restocking fee equal to twenty percent(20%) of the price of the item(excluding any tax and shipping charges) you wish to return, as determined by us. We will contact you when we receive an eligible and properly returned Item to arrange a credit/refund of the remaining amounts owed to you.
 
Free Shipping -- applys to succesfully transcation: a. buyer are happy on the goods and service b. product defect or short part or lost during the transportation; which won't apply to situtaion as above "Not like the product" - it means although you got one "free shipping item" , but upon you get it and not like it at your personal reason, you can return at your own cost but you have to bear the origiinal shipping cost from us to you(Please undersand no carrier ship any item from us to you for free, it won't be fair for us to bear the loss due to your personal reason)
 

1. Requirement for Returning or Exchanging Items

a. Items must be received within 60 days from the shipping date;
b. Items must be received in oraginal contition - unused (without the smell of perfume), not in damaged or worn condition

2. How to Return an Item

a. Let A99 Golf's Customer Service know what item you want to send back and the reason for your return
    i. Send an email to sales@a99golf.com include your order information; if the product detect problem or receive the wrong item, also please take a photo and send to us.

b. Return Address
    i. Return address will be provided by A99 Golf's Customer Service via email
    ii. The return address is located in Canada

c. Provide the order information in your package - the processing of refund/exchange may be delay once got your returned package
    i. What do you need to provide?
    (1). Order number
    (2). Product Name or Model number of the items you would like to return
    (3). Reasons for your return (Just mark one of the provided reasons)
    ii. Put the order information inside the return package.

d. Declare the value of the package: $19.00

e. Please notice us once the return parcel shipped out to sales@a99golf.com

3. Return Shipping Fee

In general, you are responsible for the return shipping fee both way, unless there was an error on A99 Golf's part (such as incorrect item, size, or color), we will assume the return shipping fee, or provide you with an alternative solution.

4. Exchange (General Infornation)

a. If exchage for your onw resean (not like the Color, Size is not suitable), you pay the returning shipping cost and the reshipping fee, we will send you the new item when we receive the return item in oraginal conditions and your reshipping fee.

b. If exchage for our error (product detect, missing part or send the wrong color or size), you prepay the returning shipping cost – while when we send you the new one we will input an extra gift with equivalent value of the returned freight you prepaid.

5. Refund (General Infornation)

a. Returned items are subject to verification of error by our QC team. We will do this once we've received the item you've returned.

b. A99 Golf will complete the refund (deduct the shipping to you cost if not our error you want to return) in 7 days after receiving your returns and verification. sales@a99golf.com will send you an email to inform you that Romwe has received your returns. 7 days later, you will get a confirmation email from PayPal regarding your refund.

Back
Copyright © 2017 A99 Golf.
wastrong template
PayPal Acceptance Mark twitter